Most "user research" is confirmation bias in a trench coat. We do it differently. Here's the actual process.
Labs isn't an advisory board. We won't always do what you ask. Sometimes what users say they want and what actually helps them are different things — and it's our job to figure out which is which.
What we commit to: we'll always tell you what we heard, what we built based on it, and what we chose to ignore and why. You'll never wonder what happened to the thing you suggested.
We also won't pretend that the research is the decider. The builder is the decider. Research reduces risk. It doesn't eliminate judgement.
These are the things we're actively trying to understand. If any of these resonate, email us — this is exactly the kind of input we're looking for.
Fill in the form and we'll be in touch — no long surveys, no onboarding flow. Just a reply from a real person.
✓ You're in. Expect a reply from [email protected] within a few days.
No spam. No bulk emails. Just genuine communication from the studio.